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Cashless payment with identification

Students and employees can pay in the facilities of the Studentenwerk cashless with the student, the employee and the university card.

These ID cards contain an electronic purse which the cardholder can use to charge the cards at card chargers or by debiting the EC card. For a purchase, the card is then only placed on the card reader and the amount is deducted from the card. If the card balance is used up, the card is simply recharged.

Another option is the AutoLoad procedure, where you can issue us a SEPA direct debit mandate to collect the amounts charged from your checking account and conveniently charge your card with credit as you pay.

Since the Studentenwerk and the university run the purse together, you can, of course, also pay with cards that have been upgraded in the dining facilities of the university hospital.

Important: By resolution of the Presidium, since April 2009 the reduced employee prices in the canteens are only granted on payment with the employee card and university card (as chip card).

The guest pass

Guests of the Studentenwerk Göttingen can purchase a guest pass for cashless payments at the Infobox of the Zentralmensa, in the Mensa Italia or in the Nordmensa (there, in the Servicebüro Nord) at a cost of 4.00 Euro. When applying for the guest pass, the identity card must be presented.

Students who are enrolled, but do not yet have a student ID, also have the opportunity to purchase a guest card at a cost of 4.00 Euro. Again, the identity card must be presented. Students with a guest card will only be charged the student price at the cash registers of our CampusGastronomy facilities upon presentation of the valid matriculation certificate.

Questions or problems?

If you have any questions or problems when paying with the student, employee or university card, please contact our Info box in the Zentralmensa. For guests in the northern area, the service office Nord, which is located in Nordmensa, will help. You can also tell us your questions and suggestions via the contact form in the right-hand side area.

FAQ for payment with the card

Why cannot all bank cards be used at the EC chargers?

Since 1 January 2011, bank cards with an EMV chip have been issued by all financial institutions, whereby the customer data is stored in encrypted form on the chip. As a result, the magnetic strip is no longer required and is not described in many cases. 
Various financial institutions have made a lane change on the magnetic strip for quite some time, which leads to read errors on the EC charger. The manufacturer is currently trying to solve this problem as quickly as possible. 
These bank cards are currently not supported by the EC chargers, in these cases, unfortunately, you have to swap to the cash chargers.

How can I pay with my student card, employee card or university card?

The student, employee or university card is an electronic purse. On this purse, credit can be uploaded on the card at the placed card chargers. At the cash register or billing unit you simply place the student, employee or university card for payment on the card reader and the amount to be paid is debited from the credit.

How can I check the credit of my student, employee or university card?

To check the credit on the student, staff or university card, put the corresponding chip card on the card reader of the card charger or another billing system.

What do I have to do if my student, employee or university card is broken?

Report to the Info box in the central canteen of the Studentenwerk or in the service office Nord in the Nordmensa. There, an attempt is made to read out the corresponding chip card or to determine the card balance in order to transfer it to a new student, employee or university card. 

What do I have to do if I lose my student, employee or university card?

You must report the card loss immediately to the card office of your university and the Studentenwerk to have the respective card blocked. The easiest way to do this is through the university's messaging centre at (0551) 39 11 71. There you give your name, matriculation number and date of birth and your card will be blocked. The card office of the university will issue you a replacement card. You can find more information here.

Will I be refunded the remaining balance of my lost student, employee or university card?

The Studentenwerk determines the remaining balance the day after the loss of your ID. However, you have to expect that the Finder has already devalued (consumed) part of the credit until the ID has been blocked. If a remaining balance is determined, the Studentenwerk will transfer the credit to the new student, employee or university card.

What do I have to do if my student, employee or university card is not read at checkout?

In most cases, you have taken the study, staff, or university card too early from the card charger, and the revaluation process could not be completed correctly. In this case, you have to put the respective card again on the card reader of the card charger, where you wanted to reload it beforehand. The device recognises the respective card and completes the process correctly.

What is to do if the credit on my student, staff or university card is insufficient?

Simply pay in cash or upgrade the student, staff or university card at the card charger in the dining room.

What do I have to do if the validity of my student ID has expired and the chip card has been recoded into the "Guest" category when charged?

Extend the validity of your student ID. Students of the University extend their validity at the SB-Terminal of the card point of the University in the ZHG. The prerequisite for this is that you have returned, and the semester fees have been paid. Then place your student ID on the card reader of the card charger and revalue the student ID. The student ID is again assigned to the original price category.

Can I transfer the balance of my student, staff or university card to my account?

No, the student, employee or university card is required to determine the remaining credit balance. Anyway, you have to go to the Info box or to the service office North and present the corresponding ID. The remaining balance will then be paid to you in cash.

Can I withdraw the card balance?

The credit balance on the student, employee or university ID card can be paid out to the cardholder at the Info box in the central canteen or at the Nord service office.

Can I still pay in cash?

In principle, cash can be paid in all facilities. However, the cash payment will only be possible on a few cash registers in the future, so you may have to calculate waiting times.
Chipcard payment = 6 - 8 persons / minute
Cash payment = 3 - 4 persons / minute

Infobox

Platz der Göttinger Sieben 4
Foyer of the Zentralmensa
37073 Göttingen

Tel.: 0551 - 39 35 174

Opening hours
Mon - Thur: 9 am - 4 pm
Fri: 9 am - 3 pm

Servicebüro Wohnen Nord

Grisebachstraße 10
Foyer of the Nordmensa
37077 Göttingen

Opening hours
Mon - Thur: 11 am - 2.30 pm 
Fri: 10 am - noon

Contact