Defect report Internet supply

Name, first Name:

Dormitory/House:

Akademische Burse - Goßlerstr. 13 Albrecht-Thaer-Weg I - III Albrecht-Thaer-Weg IV Am Weendespring 8a Bürgerstr. 50a Christophorusweg 12 Geiststr. 11a Geiststr. 4 Geiststr. 5 Goßlerstr. 12b Goßlerstr. 17/17a Goßlerstr. 21 Gotmarstrasse 9/10 Grisebachstraße 7 (Lutterterrasse) Hermann-Rein-Str. 5-13 Humboldtallee 14 Humboldtallee 40 Humboldtallee 9 Johanniskirchhof 3/Paulinerstr. 9 Kellnerweg 10-24 Kreuzbergring 10/12 Kreuzbergring 14/16 Kreuzbergring 18/20 Kreuzbergring 2 Kreuzbergring 22/24 Kreuzbergring 30/32 Kreuzbergring 4 Kreuzbergring 44-48 Kreuzbergring 4a Kreuzbergring 56-56d Kurze Str. 15 Lohmühlenweg 1 Max-Kade-Haus - Roedererstr.15 Robert-Koch-Str. 38 Rote Str.1-5 /Burgstr.52 Studentendorf - Gutenbergstr. 2 - 42a Studentensiedlung - Rosenbachweg 2-12 Stumpfebiel 2/2a Zimmermannstr. 14-16 Zimmermannstraße 3/5 Theodor-Heuss-Str.13

Apartment:

Phone:

E-mail:

How can we contact you?

via telephone, between 7 am and 12 pm

via telephone, between 12 pm and 3 pm

via telephone, between 3 pm and 6 pm

nur per E-Mail

Information about Quarantine

    I am not in quarantine at the moment
    I am in quarantine at the moment

Duration of quarantine:    

Error description

Please give us a short description of the error in your own words:

Troubleshooting

Problem with a network socket

The network outlet has no cover

The network socket has no function

The network outlet hangs loose from the wall

Problem with W-LAN

I do not have a W-LAN signal

The Wi-Fi connection breaks down regularly

The Wi-Fi connection breaks down sometimes

The wireless router is off

Problem with the internet

I do not have internet connection

The internet connection is slow

The internet connection sometimes breaks down

Does the problem only affect you or other residents as well?

The problem is probably only for me

The problem probably affects all residents on my corridor

The problem probably affects the whole house

Further information:

If you can, please answer the following questions:

What kind of device do you have problems with?

Computer / laptop

Mobile / tablet

TV / console

with all network-enabled devices

If the device has a connection, what IP address does it have?

. . .

A Mac address can have, e. g., the following spellings:

1.Mac : : : : :

2.Mac : : : : :

Can you check if the network connection of the malfunctioning device is activated or deactivated?

Yes    No   

Can you check if you have IPv6 enabled or disabled?

Yes    No

Can you reach page 134.76.63.254 via ping?

Ja    Nein    I do not know how to do that.

Can you reach page 8.8.8.8 with Ping?

Yes    No    I do not know how to do that.

Can you just access certain websites?

No, I cannot access a website.

Yes, I can access some websites, but I cannot access the following:

Please enter the text from the picture.

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